Refund & Return Policy
B2B return and refund requests are reviewed against the confirmed product, PI terms, product condition, shipment status, and order communication.
Report an order issue
Contact us with the PI number, product code, quantity, reason for the request, and supporting photos or documents. Do not return goods before receiving written return instructions and an approved return destination.
Review factors
Eligibility may depend on whether the supplied item differs from the confirmed order, whether the item has been used, installed, damaged, or altered, and whether any product-specific or custom-order terms were agreed.
Cancellations and approved refunds
Cancellation requests are reviewed according to procurement and shipment status. If a refund is approved, the method, amount, deductions if any, and processing steps will be confirmed in writing. Bank, card, currency, carrier, customs, or return freight costs may affect the final amount.